Automated Customer Communications

Managing your complex and critical documents doesn’t have to mean logistical headaches and security risks.

With myDocument, the entire life cycle of your customer communications can be automated, with one flexible web-based platform to ensure simplicity, efficiency and security.

Empowerment through automation and centralization

myDocument provides a secure, fully-integrated platform that automates the creation, approval, production and distribution of customer, member and enrollee communications. With support from our team of experts, we work with you every step of the way to ensure myDocument is helping you achieve your goals.


  • Improve security and compliance
  • Ensure accurate branding and consistency
  • Increase timeliness of communications
  • Eliminate costly manual work flows


  • Automated, seamless work flow
  • Centralized document storage
  • Document creation and delivery
  • Electronic archiving
  • Document viewing and redelivery options

Applications include

  • Member and welcome kits
  • Policy and ID card fulfillment
  • Letters, billing and cancellation notices
  • Contract fulfillment
  • Template based communications

  “Since we’ve rolled out the new system from BFC it’s been great. It’s intuitive and user friendly. You can’t plan or have conversations with management without data. Now, we have it.”

-American Home Shield

Read the Full Case Study

Ready to talk?

We’d be happy to discuss your needs and how our trusted team can guide you.

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