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Get an Inside Look at BFC

Recently, our friends at Canon brought a film crew to our office in Batavia to see how BFC’s approach, technology and expertise work together to deliver powerful solutions for our customers.

The film crew spoke with our President, Matt Novak, President, CEO of Renaissance Life and Health Insurance Company, Robert Mulligan – and yours truly.

You’ll hear directly from Matt and me on what BFC has learned from 40 years in the business and how our guiding principles shape the way we do business, and you’ll get a behind-the-scenes look at our print, fulfillment and technological capabilities. Plus hear from Rob, who describes how BFC’s services have helped his business meet his customers’ evolving demands.

We hope you enjoy!

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Do Self-Mailers Have Benefits Over Direct Mail Envelopes? You Bet!

WHAT IS TRENDING? The 5 Most Consistent Direct Mail Trends That are Still Working

Lessons Learned from Real-Life Split Testing

By Joe Novak
| January 3, 2017

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Got a silo problem? If you’re like most companies doing targeted and personalized marketing, you do. You may have plenty of customer data, but it might be in different places (silos), and these places often aren’t talking to each other. As a result, your marketing is less effective than it could be. Here are some risks to having siloed data: • Unhappy customers. Whenever mail gets lost because you have the wrong address, whenever a mail piece arrives with a bad name, or you offer to sell a long-term customer a product they already own, you risk alienating that customer. • High costs. The average price of every piece of returned mail is $3 (Source: Pitney Bowes). This is not just the postage and printing. It’s the cost of the piece coming back to you, figuring out what went wrong, and taking the time to fix it. • Lost sales. How many marketing opportunities are lost because the data on customers’ preferences and behavior is siloed in different departments? That translates into lost revenue. Let’s look at five steps for getting rid of those silos. 1. Connect inbound mail to outbound mail. Build in tracking mechanisms that allow you to connect the incoming to outgoing mail. This can be as simple as adding a barcode unique to each participant. When the response envelope comes in, the barcode is scanned. This connects the incoming mail to the outbound file, linking the customer information together. 2. Centralize data capture. Centralize mail processing in one location. Capture mail coming in from marketing, sales, customer service, web forms, and anywhere else in your company. 3. Extract what you need. Your mail contains lots of essential details that can be useful to your print and digital marketing. Extract all of the insights you can, including names, addresses, channel preferences, transaction history, and customer surveys. Input it into a centralized database that can be accessed throughout the organization. 4. Look and learn. Assign someone with a marketing and data background to analyze your database to understand what it tells you. Contained in there are critical nuggets about customer behavior, channel preferences, and more. Need help? Just ask! 5. Put it to use. With a closed-loop on your mail communications and a centralized, up-to-date database accessible by all departments, you have a powerful marketing tool at your disposal. Take what you can learn and use it to improve your targeted and personalized direct mail marketing or other customer communications.

Silos Are for Farmers, Not Marketers

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Got a silo problem? If you’re like most companies doing targeted and personalized marketing, you do. You may have

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“Do You Really Know Me?” From: Your Customer

January 5, 2022

To create genuinely personal communications, you need to know your customers. This requires more than knowing basics like name,

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Do Self-Mailers Have Benefits Over Direct Mail Envelopes? You Bet!

December 8, 2021

For many businesses, direct mail letters are their “go-to.” They are inexpensive to produce, can include BREs and other

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