Every day we’re ready to meet Sterling’s needs—we’re in the meetings and ready to roll from the moment things are identified. Sometimes in as little as 30 minutes we can make a change to a customer programming solution. As an example of how we’ve saved time, when Sterling shared with us that it was significantly more cost effective for them to retain a broker than appoint one, we created a special rule for brokers in specific states to gain access to a book of products. Continued improvements to our core systems mean we can bypass rules without our customers incurring significant expenses. Because we built it, and built it well, we can customize solutions quickly. We pride ourselves on pivoting and personalizing our services, whether web service tools or print fulfillment applications.
Understanding and staying up to date on the complicated world of supplemental insurance and senior products is challenging. Working in the senior markets demands added sensitivity and care at all points of client contact. When Sterling decided to add another layer of protection to documents to ensure correct delivery, our liaison was able to quickly identify a solution by adding an extra barcode to each letter so any potential errors were automatically detected. We had the solution in place within 48 hours. This program enhancement has provided Sterling and many BFC customers both time and cost savings efficiencies.
After seven years of working together, we’ve been a consistent and reliable partner to Sterling, keeping up services even as they went through several acquisitions. After a significant restructuring and merger, they stayed with us because we were a smarter choice than what was being offered by their new corporate parent. We demonstrated how much we understand them, how smoothly our joint processes run and how well we service their lines of businesses. Flexibility, fast turn around times and our white glove service made BFC an essential partner.