Situation –
The Warranty Group is the world’s premier provider of extended service plans, with operations in 33 countries and 2100 employees. By providing underwriting, claims administration, compliance and marketing expertise, The Warranty Group is a single source solution for manufacturers, distributors and retailers of consumer goods including autos, homes, consumer electronics and appliances. The Warranty Group was looking to secure a strong partner that could handle fulfillment of all of its automotive manuals.

Challenge –
Seek a partner that could handle fulfillment of manuals ranging from 30 to 350 pages in 500 variations. The inventory management included shipping to more than 19,000 of The Warranty Group’s customers, with the variations including rate differences.

BFC Response –
BFC developed a fully integrated online data management system that allowed for the ordering, tracking and fulfillment of thousands of orders – most of which were similar but with very slight differences than others. By being able to provide an industry strong system that made sure customers received manuals with their customized rates, BFC was able to control The Warranty Group’s messaging to its own customers at a rate of 750 to 800 online orders per month.

Customer Response –
By being able to develop a tailored system that fit the needs of The Warranty Group and its end users, BFC gave the client the ability to expand its collateral shipments to the automobile industry as the largest after market supplier of warranties. No longer is The Warranty Group having any apprehension about manuals with different rates ending up being sent to the wrong customers, and they now have the room to grow within BFC’s system.